EngagementIndex is a measure of a company's customer service performance on Twitter. More customers are turning to social media to engage with, or complain to, brands and businesses. We'll show you how well they're doing.
EngagementIndex measures each company with the same algorithm so comparing their relative performance is possible. All companies claim to do well, but here are the facts.
EngagementIndex is all about improving customer care for you. By securely logging in via Twitter you'll see which companies ignored you. We'll even help you send a polite reminder.Login
We are transparent about how we calculate each company's EngagementIndex score. If you're interested in our methodology and algorithm, you can find everything you need in this one article.Read article